Privacy Policy

This policy explains what personal data SellersHub collects, why, and your rights under the Nigeria Data Protection Act 2023 (NDPA).

What we collect

• Account details: name, email, phone number, password (stored encrypted), state and city.
• Seller payout details: bank name, account number and account name.
• Content you create: listings, photos, chat messages, reviews and reports.
• Transactions: Safe Pay orders and Boost payments. Card details are handled by our payment partner (Paystack); we never see or store your card number.
• Technical data: basic logs such as IP address and browser type, used for security.

What other users can see

Other users see your name, profile photo, bio, city/state, listings, reviews and whether your phone is verified. Your phone number, email and bank details are never shown to other users. We automatically remove contact details from listings and chat. Location data stored inside photos is removed when you upload them.

Why we use your data

• To run your account and the marketplace (contract).
• To process Safe Pay, payouts and Boosts (contract, legal obligation).
• To verify phone numbers, prevent fraud and handle disputes (legitimate interest, legal obligation).
• To send you emails and SMS about your messages, orders and account. You can turn off chat message emails in Settings.

Who we share it with

Only with service providers that help us run the site: hosting and database providers, our payment partner (Paystack), our email provider and our SMS provider (Termii). They may only use the data to provide their service to us. We share data with authorities when the law requires it or to prevent fraud. We do not sell your personal data.

How long we keep it

We keep your account data while your account is open. Order and payment records are kept for up to 6 years for accounting and legal reasons. Chat messages are kept so we can resolve disputes, and are deleted when you delete your account, unless they relate to an open dispute or investigation.

Your rights

You can ask to access, correct, download or delete your personal data, object to some uses, or withdraw consent. Email support@example.com and we'll reply within 30 days. You can also complain to the Nigeria Data Protection Commission (NDPC).

Security

Passwords are hashed, connections use HTTPS, and access to personal data is limited to staff who need it. No system is perfectly secure, so please use a strong password and never share your OTP or release code with anyone you haven't met.

Changes

We'll post any changes here with a new date, and tell you about important changes by email.